Webex Calling connects people around the world, supporting customers in more than 195 markets globally. As businesses expand their global footprint, the need to communicate naturally—on any device, from any location, and in any language—has never been greater. At Cisco Live Amsterdam 2026, we were excited to introduce Translator Agent for Webex Calling, a new AI-powered solution that eliminates language barriers and helps organizations to deliver efficient, outstanding customer service to a global customer base.
Breaking down language barriers in real time
Translator Agent provides real-time, bi-directional speech-to-speech translation, enabling natural conversations between employees and customers who speak different languages. By preserving the caller’s tone and emotion, Translator Agent keeps interactions comfortable and human, driving clearer understanding and more confident conversations on both sides of the call.
The applications for Translator Agent span industries where organizations serve customers and stakeholders across languages. In retail, associates can support a global customer base with questions about products, orders, and pickups without transfers or delays. Financial services teams can communicate clearly on sensitive account or transaction inquiries, while healthcare staff can better serve patients when scheduling care or providing instructions. Government agencies can engage more effectively with diverse communities by delivering accurate, consistent information across languages. Translator Agent also supports internal stakeholder interactions, such as IT help desks assisting global employees with critical issues like security, authentication, or device support.
Across industries, multilingual interactions are increasingly time-sensitive and high value. Traditional approaches such as hiring multilingual staff or relying on interpreters are costly and difficult to scale. Translator Agent removes these barriers, enabling organizations to deliver faster, more inclusive service using the same highly trained teams they already have.
Global Reach, Without Compromise
Translator Agent will support English, French, German, Hindi, Italian, Japanese, Korean, Mandarin, Portuguese, and Spanish available at launch with additional languages coming soon. It will be available the first half of 2026 for Webex Calling, with support for Webex Meetings and Webex Contact Center to follow. To get an early look at Translator Agent visit gobeta.webex.com or contact sales.
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