Webex is a complete collaboration suite at the center of workplace communication, bringing together voice calls, voicemail, business texting, meetings, chat, whiteboarding, and AI-generated summaries from Cisco AI Assistant. Each interaction creates its own business record and its own regulatory obligation. But the compliance infrastructure many organizations rely on was designed for a simpler era: email archiving in one silo, voice recording in another, and surveillance tools bolted on.
To help close that gap, we’re excited to announce that Webex Compliance Hub, powered by Theta Lake, is now generally available. Built directly into Webex, it gives organizations a unified compliance and governance capability purpose-built for the Webex Suite, Webex Calling, and AI-generated interactions.
The Compliance Gap Is Growing
Compliance teams are under increasing pressure to capture, retain, supervise, and reconstruct a broader set of business communications. Voice calls, SMS, chat, meetings, voicemail, whiteboarding, polling, and AI-generated summaries all create records that may be subject to regulatory, legal, and governance requirements. Yet many organizations still manage those records through disconnected systems that were not designed for today’s multi-modal, AI-powered workplace.
The result is a widening compliance gap. According to Theta Lake’s 2025/26 Digital Communications Governance Report, 92% of firms struggle to capture communications for recordkeeping obligations, while 62% cannot reconstruct multi-channel conversations for eDiscovery. At the same time, 82% of organizations use four or more communications tools, increasing the risk of incomplete records, inconsistent policies, and unmonitored communications.
AI adds another layer of urgency. Nearly all surveyed firms, 99%, are expanding AI use inside their collaboration tools, but 88% already face AI governance and data security challenges. For regulated industries, AI-generated content cannot sit outside compliance workflows. Meeting summaries, suggested responses, automated action items, and other AI-generated outputs need to be governed with the same rigor as human-created communications.
A Unified Compliance Foundation for Webex Collaboration
Webex Compliance Hub helps organizations close the compliance gap with a unified platform for capture, recording, archiving, eDiscovery, legal hold, AI-powered surveillance, and Data Loss Prevention across Webex. Built for Webex Calling and the broader Webex Suite, it supports governance across voice calls, voicemail, business texting, messaging, meetings, Slido, and Cisco AI Assistant-generated content.
Instead of relying on separate tools for voice recording, archiving, surveillance, and eDiscovery, Webex Compliance Hub enables organizations to apply long-term retention policies to Webex communications and make those records searchable, reviewable, and exportable in one place. Compliance teams can retain communications across modalities, reconstruct full conversation context, and route records into existing archive-of-record, eDiscovery, and legal hold systems when needed.
The solution also helps organizations move from reactive compliance to proactive risk management. AI- and ML-powered classifiers detect risk across text, voice, video, images, screenshares, and AI-generated communications, while risk-prioritized review workflows help compliance teams focus on the items that matter most. Built-in reconciliation, dashboard reporting, configuration health monitoring, detailed reports, and API availability also help organizations validate that communications are being captured completely and consistently.
For Webex customers, this means compliance no longer needs to slow collaboration modernization. Organizations can enable Webex Calling, Business SMS, AI-generated summaries, meetings, messaging, Slido, and Cisco AI Assistant with greater confidence, knowing governance is integrated into the platform their teams already use.
Modernize Collaboration Without Expanding Compliance Risk
The future of workplace communication will be more connected, intelligent, and multi-modal. Voice, messaging, meetings, SMS, and AI-generated content are increasingly part of the same business conversation. For regulated organizations, the challenge is not whether to modernize, but how to do so while maintaining the governance, supervision, and control required to manage risk.
Webex Compliance Hub helps organizations reduce compliance complexity while enabling broader adoption of Webex collaboration and AI-powered experiences. With unified capture, archiving, eDiscovery, legal hold, surveillance, reconciliation, and AI governance, teams can modernize with greater confidence while strengthening regulatory readiness.
To learn more, join our upcoming webinar on July 29, 2026, Compliance Without the Chaos: Modernize Governance for AI-Powered Collaboration Data, where we’ll discuss how organizations can manage risk, governance, and compliance across today’s AI-powered, multi-modal communications landscape.
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