Webex and SWS AG partner to provide Virtual Office capability for public services (VOPS)

Cisco has had a long standing reseller partnership with SWS spanning over two decades. SWS has built a solution, tightly integrated into Webex to solve a real world problem that occurred during the pandemic. The result will drastically change the way people engage with public services going forward.

What is the Webex and SWS solution?

The Webex and SWS solution ensures that Webex Meetings is made available to everyone with ease. Through a simple website integration, we enable our customers to make a virtual office accessible directly on their website, as well as a powerful Scheduling Service where customers can book online Webex appointments. Additionally, by utilizing the featured Webex Meetings client, customers get access to the full Webex feature set. Furthermore, we enable our users to access the service directly on their Webex Desk and Board series devices. For example, a Webex DeskPro, with the SWS Kiosk Mode application installed, can be made available in a retail store. This powerful integration means the customer can consult the right expert via Webex Meeting with the touch of a button.  

See the SWS technology in action!

Customer success story with SWS

The city of Königsbrunn approached the SWS team during the early phase of the pandemic, looking for a solution to maintain their citizen services. As their offices were forced to close, staff still needed to be able to help and service its citizens. The Virtual Office for Public Services (VOPS) solution was a perfect fit. The combination of virtual Ad Hoc meetings and virtual appointment scheduling in one service allowed staff to be effective and continue to deliver critical services remotely. SWS CEO Christian Schreiner had this to say, “At the beginning of the pandemic, we decided to help public services to maintain their daily work. This resulted in the Virtual Office for Public Services (VOPS) solution. With Webex we give our customers the possibility to offer the best Video Meeting quality, with the full meetings feature set. Our solution comes into play whether access for citizens is provided via the customer’s own websites or on Webex Devices in Open Spaces. VOPS removes all possible hurdles to get into a Webex meeting or to schedule an online meeting appointment. The combination of simplicity and feature-scope is what makes our solution so unique.” As Cisco continues to expand its partnership ecosystem, we want to focus on adding solutions that not only drive adoption of Webex but also solve real public service issues. “Bringing more of these vertical solutions developed by our ecosystem helps showcase the power of the Solution” says Alyson Hoagland Pace, Director of Strategy and Partnerships at Cisco. To view or download the SWS Customer Success Story, click HERE. Learn more about Webex and SWS on apphub.webex.com or contact your Cisco representative for more information on how to take advantage of this partnership.

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