Categories: Hybrid Work

Cisco and IR expand partnership to simplify collaboration with performance management for Webex

Cisco has a long-standing partnership with IR spanning five years. The IR Collaborate solution suite provides a complete picture of user experience with visibility extending beyond Webex to multiple vendors and platforms, devices, networks, SBCs, and more. Now, as the world returns to a new “Hybrid” work model, and as companies reimagine their work spaces, the time is right to extend our partnership and launch this new solution.

What is the Webex and IR solution?

IR Collaborate provides critical support for Webex, with real-time performance insights, deep data analytics, complete collaboration visibility, customizable dashboards, rapid end-to-end troubleshooting, and proactive alerting.

The solution supports both cloud and on-premises Cisco voice, video, and meeting solutions in one place. It enables complete performance and experience management to help users collaborate seamlessly. With IR Collaborate, customers can:

  • Better manage their Webex deployment.
  • Access key success metrics, such as user adoption, device utilization, and service health.
  • Proactively monitor, troubleshoot, and be alerted to issues across their UCC ecosystem.
  • Gain visibility not just within Webex, but across their entire environment, including existing on-premises Cisco voice, video, and contact center (CC) solutions, as well as other vendors’ UCC platforms and services, networks, devices, SBCs, and more.

Multi-vendor support – Microsoft Teams and Cisco Solutions Plus

To meet the diverse and evolving needs of the hybrid workplace, more and more organizations are leveraging multiple communication and collaboration platforms, which means more and more organizations need performance and experience management solutions that span across vendors – a need that IR and Cisco have deepened their relationship to address.

IR is announcing that their Collaborate experience and performance management tools for Microsoft Teams are now available as part of Cisco Solutions Plus.

So, in addition to support for Webex and other Cisco solutions, customers with IR Collaborate can now get comprehensive insight into Microsoft Teams, to help you optimize performance, drive adoption, and deliver a great user experience across your entire collaboration environment.

See IR Collaborate in action

Deliver the best user experience with IR Collaborate

Webex by Cisco – Troubleshooting Meetings with EQ 360

Microsoft Teams Experience Management

Customer success story with Cisco and IR

Click here to read more about how IR Collaborate provides GSK with the assurance that their UC and collaboration systems remain reliable, and meet their diverse and evolving user needs.

IR CEO John Ruthven says,

“IR and Cisco have worked together for many years to help workplaces thrive and deliver fantastic collaboration and communication experiences. We’re delighted to be expanding our relationship by providing broader support for Cisco solutions and simplifying the UC complexity many organizations are grappling with in the new working world.”

As Cisco continues to add new partners to our ecosystem, we have not lost sight of the importance of deepening existing partnerships where it adds value to our customers. “Simplifying the control and management of collaboration assets using IR tools removes complexity” says Alyson Hoagland Pace, Director of Strategy and Partnerships at Cisco.

Learn more about Webex and IR on apphub.webex.com , join our ASK IR Webex space, or contact your Cisco representative for more information on how to take advantage of this partnership.

Learn more

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Published by
Kevin Adamson

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