This year’s Dreamforce24 (#DF24) in San Francisco is nothing short of spectacular! Among the many groundbreaking announcements, one of the most exciting highlights thus far was the unveiling of the enhanced collaboration between Webex by Cisco and Salesforce. Over 40,000 attendees from around the globe are gathered to see the future of AI in cloud-based customer engagement and communications.
Dreamforce24 is the perfect backdrop for introducing two exciting developments: Webex being chosen as a launch partner for the Salesforce Foundations and the launch of Bucher + Suter’s b+s Elevate package on Salesforce AppExchange. Together, these announcements promise to redefine the way businesses operate, making collaboration and customer service more seamless than ever before.
Webex by Cisco Selected as a Launch Partner for Salesforce Foundations
We are thrilled to announce that Webex has been selected as a launch partner for Salesforce Foundations. The Webex App for Salesforce, available on AppExchange, is designed to support multiple Salesforce clouds, including Sales Cloud, Service Cloud and Marketing Cloud. No matter which Salesforce cloud you are using, Webex is seamlessly integrated within your Salesforce environment. The power and convenience of Webex Meetings, Webex Messaging and Webex Calling all together at your fingertip. Now with the power of Webex and Salesforce together, we enable you to do your best work!
“I am thrilled to have one of our top ISV partners like Webex by Cisco collaborating with us on Salesforce Foundations! Our launch partner apps provide our customers with key functionality and will enhance the customer experience with thousands of pre-built third-party extensions and integrations.”
– Brian Landsman, EVP Partnerships
This integration increases awareness of Cisco solutions among Salesforce users, making it easier than ever to unlock the full potential of both platforms. Whether you’re managing leads in Sales Cloud or handling customer service inquiries in Service Cloud, Webex is there to support and enhance your workflow.
Bucher + Suter’s ELEVATE: The Ultimate Bundle for Cloud-based Customer Engagement
Another exciting development is the launch of b+s Elevate. This innovative bundle combines Webex Contact Center and Salesforce Service Cloud Voice into one convenient package, creating a seamless agent experience.
Using b+s Connects Service Cloud Voice solution, organizations can now integrate Webex Contact Center directly with Salesforce Service Cloud. This integration allows customer service agents to handle interactions more smoothly, with all the tools they need right at their fingertips. No more switching between applications or dealing with disjointed systems – Elevate brings it all together in one cohesive environment.
This powerful combination improves the agent’s experience, and it also improves the overall customer engagement experience. By using the strengths of both Webex and Salesforce, Bucher + Suter is setting a new standard for CRM and contact center solutions. Learn more here.
Better Together
We could not be happier about being a launch partner for Salesforce Foundations and working alongside Bucher + Suter to bring the b+s Elevate solution to life. These partnerships are a testament to the value that Webex and Salesforce bring to our customers when they join forces.
We encourage all our readers to try out Webex for Salesforce and experience firsthand how this collaboration can transform your business operations. With the ability to support multiple Salesforce clouds and the seamless integration provided by Bucher + Suter, the future of customer engagement has never looked brighter.
I can’t wait to hear how you are using these exciting opportunities going forward.
