What’s new in Webex: July 2021
The innovation continues during the hot summer month of July! We are introducing more features so you can do your best hybrid work and collaborate from the beach, park or your porch.
The highlights of this month’s release include Zero Trust security encryption updates to meetings, personal rooms and devices, extended language support for Webex Assistant for devices, new visual collaboration integrations and much more. Continue reading below for more details.
More engaging Slido polls
Slido polls are a fun and engaging way to interact with your audience. In this release, we are adding more fun and visual capabilities by introducing emoticons and the ability to add images directly into polls.
Improved meeting accessibility
To provide a more inclusive meeting experience for those with hearing disabilities and empower them to actively participate in discussions, we are giving users the ability to turn on closed captioning with the click of a button, instead of relying on the host or Webex Assistant.
Secure B2B: FedRAMP support for guest conversations
Earlier this month we announced Webex for Defense – and IL5 FEDRAMP solution.
We are continuing to expand secure communication solutions to cover B2B communications and increase efficiency for FedRAMP users. With this latest industry first innovation, FedRAMP users can securely and seamlessly collaborate with suppliers and partners in the spaces they create.
Expanded Webex Events capabilities
Webex Events just got better! You now can deliver a best-in-class virtual event experience that is video-centric, intelligent, and simple to use. It gives hosts, panelists and attendees enhanced capabilities such as modern scheduling, Webex Assistant, in-meeting reactions, gestures and more. Hosts can also choose between webinar mode supporting up to 10K attendees and webcast mode for large events with up to 100K people.
Webex Assistant for Devices
Webex Assistant now includes French and Spanish language support. IT admins can configure Webex Assistant enabled devices to interact in English, Spanish, or French to enable users to interact in their native language. Learn how
Introducing the all new Webex | Watercooler Bot
The Watercooler bot is the perfect way to encourage team bonding and break the ice. Add the bot to any group space in Webex and it takes care of the rest based on your choices, pairing new teammates daily, weekly, or even monthly to keep the conversations and fun going! Learn more
Google Drive ECM Integration
You can now easily create, share and sync content in both Google Drive ECM and Webex on your desktop or mobile devices.
The online collaborative whiteboard platform that bring teams together to brainstorm anytime, anywhere, can now be integrated with the Webex project space so you can run fun and interactive ideation and design exercises.
See it in action:
Provides a digital workspace for visual collaboration, so everyone can do their best work together. It can now be integrated with Webex and makes planning, agile ceremonies, design sprints, brainstorming sessions, and client collaboration more productive.
Additional visual collaboration integrations
Share your handwriting using JIBB inside any of your Webex spaces with any pen & paper or whiteboard.
Import your Webex recordings directly into Clixie Media’s Interactive Media Platform and add a wide-range of interactive elements to your videos, including interactive bookmarks (“Clixies”), quizzes, contact forms, clickable elements, and more!
Enable advanced visual collaboration for Webex Room Kit Series on ultrawide video wall systems to enable a true immersive and visual experience for people in the conference room and remote.
See it in action:
Google CCAI for OEM Customers
Webex Contact Center customers can now use voice and chat virtual agents along with the Cisco-provided Google Cloud Platform project. With this feature, customers who purchase the Google CCAI (Contact Center Artificial Intelligence) OEM subscription from Ciscon, can associate multiple virtual agents with the same Google Cloud Platform project and are given a consolidated Webex Contact Center bill that includes CCAI usage.
Cisco Webex Experience Management-based IVR Post-call Surveys and Post-call Survey Reports
Cisco Webex Contact Center integrates with Webex Experience Management to conduct post-call surveys and collect feedback from customers. Post-call surveys can be conducted via SMS, email channels, or IVR.
For more details on the new admin capabilities, read our latest help article.
CONTROL HUB, SECURITY AND EDGE SERVICES
You can now view and sort your deployed peripherals, including Cisco 500 Headsets, that are connected to MPP phones in Control Hub.
End-to-End Verified ID
E2E verified identity – keeping your conversations confidential is not just sufficient and Webex is providing strong E2E assurance of who you are talking to, and that no one has tampered with that identity or is an impersonator. This is done by a trusted certificate authority similar to how ecommerce and secure content is served via browsers. Attendees’ identity can be visually identified through security icons on the screen. For more details, read the latest help article.
Troubleshooting for large meetings and Webex Events
We continue to add more troubleshooting capabilities to Control Hub to help you better manage and support your organization.
This month, we added troubleshooting to support large meetings and Webex Events. This new capability allows you to quickly work with participants and panelists to troubleshoot any issues before they have a negative impact on your meeting or event. We have also added an indicator for noise removal and virtual background in Troubleshooting, so you know when participants have either enabled in their meeting. Learn more here
Stay tuned for more exciting feature releases in August!
Oct 20, 2021 — Lorrissa Horton