Categories: Video Conferencing

What’s new in Webex: September 2021

We are excited to announce that in September we are expanding our global cloud calling capabilities and introducing new innovations to power hybrid work. But that’s not all we have for this month, the Webex Suite now offers even more value with lower pricing and expanded options.

Read below for additional capabilities that are part of this month’s release.









Immersive Share now in Webex App

Choose how video and content are shared and viewed by your audience with Immersive Share in the Webex Meetings desktop and mobile and with Webex Events. Simply select “Show me in front of shared content” checkbox in your Share Content pop-up screen to turn this feature on to easily resize and position your video.


Webex Speech Intelligence – Optimize My Voice

When you select “Optimize for My Voice” in your meeting, only voices closest to the microphone are captured and all background speech is removed so everyone can focus on the conversation.


Cisco calling plans now available in the UK

Cisco Calling Plans are now available to UK business customers, in addition to US and Canada. This gives you flexibility to purchase directly from Cisco or from Cisco-certified PSTN providers that cover 65 countries.

Integrated Cloud PSTN

Streamline the number provisioning process directly in Control Hub with Integrated Cloud Connected PSTN through our inaugural partner Intellepeer.

Group Voicemail

Now you can have one single voicemail and fax inbox that can be shared with multiple people. The voicemail group can be utilized for several applications such as call queue or hunt group overflow, an option on the auto attendant, or even as an inbox for contractors.


Slido integration in Webex Events

The integration of Slido in the New Webex Events is live! With this integration, you can deliver fun and interactive webinars with polls and Q&A for up to 5,000 attendees! Learn more about Slido here.


Real-time translations now available in Webex Devices

With real-time translation, users leveraging devices with RoomOS, will get a live translation of what’s being said in the meeting. Users can easily choose to translate from English to 27 languages via the Webex Assistant with more planned in future releases.

Gesture recognition supported in Webex DeskPro

Your Webex Desk Pro now supports gesture recognition which includes reactions thumbs up, thumbs down in addition to existing hand raise capabilities.

Webex for government is designed for public organizations around the globe to securely stay connected through calling, meetings, and messaging—whether in the office, working remotely, or on the go. In September we are expanding our collaboration capabilities to support government workers and their partners.

Webex Expert on Demand

Webex Expert on Demand is now available for Webex for Government with the integration with Realware, which supports hands free collaboration so field workers can safely collaborate with subject matter experts. Integrated communications allow visual, audio and collaboration at remote sites including calling, meeting, messaging and annotation in real-time.

Branded registration page and simplified scheduling
Hosting engaging events is a great way to showcase your brand and products to customers and prospects. Marketers can now easily tailor webinar and webcast registration pages to showcase your brand with options for themes, adding custom logos or background images, and creating speaker profiles.


Zendesk and Jira integrations for better incident management

You can now invite the right folks to the conversation by creating a Webex space right from Jira or Zendesk to collaborate on resolutions. This expands the existing Webex Meetings integrations within Zendesk and Jira.

Webex Edge Connect

Webex Edge Connect has been expanded to include Webex Calling traffic, enabling optimal performance with less congestion, packet loss, jitter and delay.

Headsets Analytics

With this release you now have a comprehensive view of your organization’s adoption and usage of Cisco headsets with metrics on connection type, call duration, headset model, and geographic region.

Simplified SSO Certification Option
Webex is giving you more flexibility to meet your SSO security and compliance requirements, with a new option for a self-signed by Cisco certificate that is valid for 5 years.

Troubleshooting Meeting Insights

We are expanding on the comprehensive troubleshooting capabilities for meetings in Control Hub. Quickly understand quality issues and trends with the new summary insights that provide an overview of live meeting details across your organization. You can view metrics on the number of participants and meetings experiencing poor audio, video and content sharing experiences.

Stay tuned to see what we have in store for October!

Come join us at WebexOne on October 26-28 to see the next wave of innovations for Hybrid Work. Learn more and register here.


Learn more about the new Webex Suite and see for yourself how it can enable your organization for hybrid work

Get started and sign up for Webex

Learn more

Webex & Google Meet: Inclusive experiences through embedded interop

Ready to make the switch to the new Webex app?

All new Webex Suite

Join a Webex online meeting

Learn more about Webex, join one of our upcoming training sessions

Explore daily product demonstrations

Published by
Webex Team

Recent Posts

  • Hybrid Work

Webex audio watermarking – powerful prevention for data leakage

With the top rating from the National Security Agency and an “ultra secure” label by…

24 hours ago
  • Hybrid Work

True partnership creates amazing opportunities with Webex.

Cisco [Webex] Partners shine at the 2022 Partner Summit True partnership creates amazing opportunities. That’s…

1 week ago
  • Collaboration
  • Customer Experience

CPaaS: The key takeaways from WebexOne 2022

Customer experience (CX) has never been more important. This was demonstrated in recent research Webex…

1 week ago
  • Cloud Calling

Mobile-first Webex Go solution is now available in the UK

Last year, we unveiled Webex Go, an industry-first mobile solution that brings the powerful Webex…

1 week ago
  • Hybrid Work

How Cisco redesigned our New York office for the hybrid work era

The office isn’t obsolete, but it’s definitely evolving. The rise of hybrid work is challenging…

2 weeks ago
  • Engineering

The Azure AD Wizard App for provisioning

While talking with Webex customers, we learned customers are facing problems on-boarding from Azure AD.…

2 weeks ago