Zack Taylor


Zack Taylor is Sr. Director of Strategic Communications for Cisco's Contact Center Business Unit. In this role, he is responsible for the planning, development, and communication of the unit's business-relevant solutions to key internal and external constituents. He is a published author on numerous contact center technologies and is a featured Cisco blogger. Zack is a Satmetrix-certified Net Promoter® practitioner and a Certified Customer Experience Professional (CCXP). A frequent speaker in the Call Center and Collaboration marketplace at industry and customer events, he has authored nine U.S. patents and four European patents on contact center innovations.

How AI is shaping the future of contact center operations
The Role of Automation in Contact Centers
Should Voice Fly Away from Your Contact Center? 
Webex named a leader in the Aragon Globe™ for Intelligent Contact Centers, 2022
Cisco named a leader in Aragon Globe™ for Intelligent Contact Centers 2021
All-Star Acceleration – Experts Look at What’s Next for Contact Center Technology
Riding Along On 262% ROI: Forrester Webex Contact Center TEI
Is the Contact Center Getting Smarter?
Cloud Has Arrived: When A Noun Becomes A Verb
Cisco is Identified as a Leader in Aragon’s Globe for Intelligent Contact Center 2020
Join Our On-Demand Webinar: Best Practices for Moving your Contact Center to the Cloud