Zack Taylor


Zack Taylor is the Global Director for Contact Center Sales in Cisco’s Worldwide Collaboration team located in Iselin, New Jersey. In this role, he is responsible for planning, development, and communication of a group of business-relevant customer care solutions based on Cisco’s Contact Center portfolio.Prior accountabilities include roles in AT&T’s Global Sales Channel, where he was a Global Account Manager in the Financial Services and Banking Industry and Integrated Solutions Organizations. Taylor was also Avaya’s Contact Center portfolio General Manager, and a founding member of its Global Strategic Solutions team, and a principal for the firm’s Customer Contact Council. He is a published author on numerous Call Center technologies, including articles in Tele-Professional, The European Business Council Journal, Business Communications Review, CTI Magazine, South African Intelligence Monitor, and he has appeared on National Public Radio, discussing the value of technology in supporting customer relationships. He has an undergraduate degree from Bowling Green State University and a Masters Degree in Business Administration from Ashland University, both in Ohio. He has participated in programs at The London School of Business, University of Michigan’s Executive Education Program, Six Sigma University, and the Alexander Hamilton Institute. Taylor has received his certification as a Net Promoter® Associate from SatMetrix and Certified Customer Experience Professional from the CXPA.Taylor is a frequent speaker in the collaboration and contact center marketplace at industry and customer events. He has also authored seven approved and two pending US patents on call center and four European patents on CRM innovations.He resides in Bedminster, New Jersey, USA, with his wife and two children.

시스코, 2021년 Aragon Globe™의 지능형 컨택 센터(Intelligent Contact Centers) 부문에서 리더로 선정
모든 새로운 Webex Contact Center에서 고객 환경 변경하기 [WEBINAR]
올-별 가속 – 전문가가 Contact Center 기술의 다음 단계 보기
262% ROI에서 제거: Webex Contact Center TEI의 설명
Contact Center가 더욱 스마트해지고 있습니까?
클라우드 도착: noun이 동사로 되는 경우
Cisco는 인텔리전트 Contact Center 2020용 Ar 그라마의 글로브에서 리더로 식별됩니다.
Contact Center는 “영역”입니까?
Webex Contact Center Enterprise 소개 [Webinar]
저희의 오더 웨비나에 참여: Contact Center를 클라우드로 이동하는 모범 사례
Contact Center에 대한 보안 보안이 필요한 이유
Contact Center가 복합성 트랩에 들어가지 못하게 함