Zack Taylor


Zack Taylor is Sr. Director of Strategic Communications for Cisco's Contact Center Business Unit. In this role, he is responsible for the planning, development, and communication of the unit's business-relevant solutions to key internal and external constituents. He is a published author on numerous contact center technologies and is a featured Cisco blogger. Zack is a Satmetrix-certified Net Promoter® practitioner and a Certified Customer Experience Professional (CCXP). A frequent speaker in the Call Center and Collaboration marketplace at industry and customer events, he has authored nine U.S. patents and four European patents on contact center innovations.

思科在 Aragon Globe™ 的 2021 年智慧型客服中心報告中獲選為領導廠商
使用全新的 Webex Contact Center [WEBINAR] 變更客戶體驗
全星加速 – 專家瞭解 Contact Center 技術的下一步
實現 262% 的投資回報率: Forrester Webex Contact Center TEI
Contact Center 是否變得更加聰明?
雲端已到達: 當一個名詞變成動詞時
Cisco 被識別為 Ar以全球智慧型聯絡中心 2020 年的領導者
您的 Contact Center 是否「在區域中」?
Webex Contact Center Enterprise [Webinar] 介紹
加入我們的按需網路研討會: 將 Contact Center 移動至雲端的最佳作法