Zack Taylor

ZackTaylor

Zack Taylor is Sr. Director of Strategic Communications for Cisco's Contact Center Business Unit. In this role, he is responsible for the planning, development, and communication of the unit's business-relevant solutions to key internal and external constituents. He is a published author on numerous contact center technologies and is a featured Cisco blogger. Zack is a Satmetrix-certified Net Promoter® practitioner and a Certified Customer Experience Professional (CCXP). A frequent speaker in the Call Center and Collaboration marketplace at industry and customer events, he has authored nine U.S. patents and four European patents on contact center innovations.

思科在 Aragon Research Globe™ for Intelligent Contact Centers 2021 报告中获得领导者殊荣
借助全新的联络中心改变客户体验Webex [网络研讨会]
全星加速 – 专家了解 Contact Center 技术下一步计划
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云已到达: 当名词变成动词时
Cisco 被认定为 Ar以”智能联络中心 2020″在 Ar和 Globe 中的领导者
您的 Contact Center 是否”在区域中”?
Contact Center Webex [网络研讨会]介绍
加入我们的按需网络研讨会: 将 Contact Center 移动到云的最佳实践
为什么需要联络中心所需的设备
不要让 Contact Center 掉入复杂的陷阱