Zack Taylor


Zack Taylor is Sr. Director of Strategic Communications for Cisco's Contact Center Business Unit. In this role, he is responsible for the planning, development, and communication of the unit's business-relevant solutions to key internal and external constituents. He is a published author on numerous contact center technologies and is a featured Cisco blogger. Zack is a Satmetrix-certified Net Promoter® practitioner and a Certified Customer Experience Professional (CCXP). A frequent speaker in the Call Center and Collaboration marketplace at industry and customer events, he has authored nine U.S. patents and four European patents on contact center innovations.

思科在 Aragon Research Globe™ for Intelligent Contact Centers 2021 报告中获得领导者殊荣
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云已到达: 当名词变成动词时
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您的 Contact Center 是否”在区域中”?
Contact Center Webex [网络研讨会]介绍
加入我们的按需网络研讨会: 将 Contact Center 移动到云的最佳实践
不要让 Contact Center 掉入复杂的陷阱