At Cisco, we talk a lot about customer success. But the true measure of our product’s value comes from the people who use our technology every day to connect teams, engage customers, and drive their businesses forward.
That’s why we are proud to announce that we have been honored with 2026 TrustRadius Top Rated Awards for Webex Suite, Webex Customer Experience solutions, and Cisco Collaboration Devices.
These awards are especially meaningful because they’re based entirely on feedback from verified users. TrustRadius, a buyer intelligence platform acquired by HG Insights in 2025, has established itself as one of the most trusted sources for independent B2B technology reviews. Its Top Rated Awards reflect the experiences and outcomes customers achieve with the technologies they use every day.
A Collaboration Portfolio Built for User Experience and Business Impact
The depth of this year’s recognition reflects the breadth of Cisco’s collaboration portfolio and the many ways organizations rely on our technologies to connect employees, engage customers, and create exceptional experiences.
Webex Collaboration Software
Webex Customer Experience Solutions
Together, our solutions earned a collective trScore of 8.9 across more than 219 verified reviews, securing wins in 14 categories including:
Communication and Collaboration
- UCaaS (Unified Communications as a Service)
- Collaboration
- CPaaS (Communications Platform as a Service)
- VoIP (Voice over IP)
- Web and Video Conferencing
Events and Engagement
- Event Management
- Event Registration
- Webinar
- Virtual Events
- Virtual Classroom
- Employee Engagement
Devices and Experiences
- Conference Phones
- Video Conferencing
- Virtual Classrooms
How the Scoring Works
TrustRadius has awarded Top Rated distinctions since 2016, selecting winners based on customer sentiment, satisfaction, and market relevance. You can explore the detailed TrustRadius scoring methodology and criteria to learn how these transparent, unbiased winners are determined.
Why this Customer Recognition Matters
Awards are meaningful, but customer trust matters even more.
Because these accolades are driven entirely by feedback from verified users, this recognition represents something especially valuable: the voice of our customers. Your experiences, insights, and recommendations help shape our innovation and guide the evolution of our portfolio.
Being recognized across 14 categories—from UCaaS and Collaboration to Video Conferencing and Employee Engagement—underscores the impact Cisco collaboration solutions are having for organizations around the world. Whether enabling hybrid work, improving customer engagement, or delivering more immersive meeting experiences, we remain committed to helping teams do their best work.
To everyone who took the time to log onto TrustRadius, answer those detailed questions, and share your experiences—thank you. Your insights don’t just help other businesses make informed technology decisions; they directly shape our product roadmap. We read your reviews, we listen to your challenges, and we use your feedback to continuously improve.
Hear Directly from Our Customers
The strongest endorsement comes from the people who use our solutions every day. Hear what verified users are saying about Webex Suite, Cisco Collaboration Devices, and Webex Customer Experience solutions—and why customers continue to trust Cisco:
Webex is our primary collaboration platform. We use Webex Meetings for any and everything, ranging from collaboration between teammates for their daily work, to weekly team meetings, to large Town Hall type meetings. We have a very large Hybrid Workforce and Webex allows us to keep in touch with each other and ensures our caregivers can give our patients the best care possible.”
Shane Woolf, Lead Unified Communications Engineer, Community Health Network
The Cisco Room series devices are the core of our conference rooms. They make the rooms simply and effortless to use. The Room Series devices also enable us to minimize or eliminate external peripherals. We have gone from needing to full rack of equipment for a room to just the single Cisco unit for most rooms.”
Verified reviewer, Professional in Corporate, Pharmaceuticals Company
In my organization, Cisco Headsets play a major role by allowing flexibility and mobility for my front desk co-workers, roles as receptionists, sales teams, NOC engineers, and warehouse staff are experiencing all the benefits using models such as Cisco Headsets 720 and 730. These models are capable of delivering high-quality audio while providing comfort and offering a long-lasting battery. Many of these areas no longer need to be configured to forward calls from their deskphone to their cellphones every time they leave the desk for some reason. This has fixed the problem of missing calls and reduced costs with PSTN calls.”
Leonardo Silva, Network Engineer, Logicalis
We previously relied on third party local phones and other applications, due to which, we faced inefficiencies and inconsistencies in client communication. Webex Calling helped us seamlessly integrate with our existing Cisco environment. Webex Calling enabled us to have local numbers and call routing across regions, helping us to maintain a local presence while operating globally.”
Nanda Chaitanya, Lead Analyst in Information Technology at Evalueserve
We use Webex Connect for customer communications and it has been awesome. The software ensures easy customer interaction and it is through this interactions that we better customer experience. It works across multiple channels including WhatsApp, SMS, Email and Voice and this ensures we interact with customers using their preferred channel. In addition, Webex Connect helps us automate and personalize customer journey and this leads to increased customer satisfaction which is good for business growth.”
Lagut Lehiany, Customer Relations Manager, IMPRIGRAPHIC
At Webex, we’re proud to create products that inspire such gracious feedback in our user community.
Celebrate Your Innovation with Us
We are incredibly honored by this recognition, but we know the best stories of innovation are the ones you are writing in your own organizations every day. We would love to shine a spotlight on your team’s hard work; if you have used our solutions to drive real business impact, we invite you to submit your story for a 2026 Webex Customer Award. Then, come celebrate those wins with us in person at WebexOne, where we will be diving into the future of AI, collaboration, and the next wave of customer-led innovation. We can’t wait to see what you have achieved.
About The Author
