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5 simple ways to drive Webex adoption

5 simple ways to drive Webex adoption

Jan 20, 2021 — Webex Team

Getting your team to adopt a new software doesn’t have to be painful. We’ve made it easy for you. From planning to post-deployment to success sharing, we’ll show you how to implement Webex and make your team true champions for Webex within your organization.

We’ve put together a quick five-step guide to help you drive Webex adoption. You can also download our Webex Adoption Checklist for more support before you get started.

1) Assemble your team

Get leadership on board. Previously, driving adoption of collaboration technology was a bit challenging, but last year has shown us just how important this kind of technology is for getting work done and connecting across the organization. Leadership needs to lead by example and advocate for Webex. Make it part of your daily routine!

2) Ensure technical readiness

Future-proof success for your support team and end users by configuring Control Hub to enable the best possible experience for your Webex deployment. We’ve created Control Hub Essentials to guide you through fully configuring your Control Hub environment for Webex success.

Prepare your technology to help:

Create a secure collaboration environment
Prevent scheduling and joining errors
Speed up time to onboard your end users
Grow adoption across your organization
Improve user experience and satisfaction

3) Create your rollout plan (and make it relatable and measurable)

To build a successful rollout plan for your organization, you’ll need to consider a few things, like “What dependencies do we have from elsewhere in the business?”, “What are our key business drivers?”, “What are our milestones and deliverables?”

We’ve created a timeline template to help onboard your team to the Webex app. We will help guide you through the questions you’ll need to ask to prepare your organization. A key part of your plan should address the value of users adopting a new tool—from HR to marketing to executive assistants, and more. Your users should be at the center of everything you do, so make sure the rollout is relatable.

It’s equally important to make your rollout measurable. You can measure the success of your Webex services with three metrics (but remember, it’s not just about data):

- - - Usage analytics: How much the services are being used and by whom.
    - Business performance: How Webex is impacting productivity, quality, and cost.
    - Success stories: Compelling stories about how Webex has been used to solve problems and create new value.

Continue to report monthly and see how usage is growing, what areas need help, and how you can continue to drive change within your organization.

This template will help you measure your results.

Learn more about Control Hub.

4) Prepare your champions (Engage influencers early)

Identify early adopters throughout your organization to help foster adoption. You can build momentum by identifying and sharing Webex use cases with your team.

Encourage your champions to join the Webex Community to access discussion boards, live events, feature requests, and more.

5) Launch it!

Communication is a huge part of driving adoption, so you will want to tell your users what they’re in for. We’ve built out launch kits to help guide you to success.

You can customize each launch kit as needed to share with your users. They include:

- - - A quick start guide
    - Email templates (awareness and launch messaging)
    - Product images
    - A Webex resources page
    - A Webex overview video

Now that we’ve gone over all the technical stuff, we want to remind you to make it fun! This is likely your user’s first experience with Webex, so you’ll want to make it as easy as possible to understand (and to reinforce why they chose Webex in the first place). Why not use games as part of your adoption strategy? Games are a great way to get people engaged with new products and features.