Tags: AI Assistant for Webex, Artificial Intelligence, Audio Intelligence, Cloud Communications, Cloud Solution, Collaboration Solutions, Collaboration Tools, High-Quality Audio, Machine Learning, Voice intelligence
Meetings are on my mind all the time. If I’m not having them, I’m thinking about how to make them better. In other words, I’m having meetings about meetings. And what I realize is that we spend a lot of time on the mundane tasks of meetings – the things that impede progress like note-taking. If we could automate these common meeting activities, it would free us up to focus on the important task of interacting with one another and making the best decisions – basically improving productivity.
Another challenge of meetings is how to extract the most value out of them – not just during, but especially after the meeting when we need to turn all that talk into real action. And I know this is important to you, too. In a recent TechValidate survey, 92% of Cisco Collaboration users agree that real-time transcription and search will make meetings more valuable. And more than half are already on board with a smarter way of working; they say a “virtual assistant that connects to my meeting, takes notes and action items and helps schedule a follow-up is important to the future of work.”
Having acquired Voicea last September, we’ve been fast at work integrating their automated speech recognition engine into Webex Meetings to make your meetings as frictionless and effective as possible.
So, today, we are pleased to introduce Cisco Webex Assistant for Webex Meetings – the first virtual in-meeting assistant for the enterprise, offering voice commands, transcriptions, closed captioning, note-taking and post-meeting features. Not only will these capabilities bring more focus and productivity to your meetings, but they will also enable a more accessible workplace for hearing-impaired participants or for non-native English speakers. The new voice intelligence features of Webex Meetings include:
Watch the video to learn more about voice intelligence for Webex Meetings:
These new voice intelligence features are delivered with the added power of Cisco. We offer the highest transcription accuracy with roughly 20% lower word error rate than other solutions on the market. And we’re using machine learning models to continue to build even greater accuracy based on Cisco data, never our customers’. In addition, Cisco’s security advantage is industry-leading. As a first-party provider of the transcription service, we keep your data safe from start to finish because it stays in the Cisco cloud. This is unlike other vendors who must send your meeting data to a third party to transcribe and then sent back, and security risks abound in that transmission. Like all Cisco products, we must strictly adhere to the Cisco Cloud security data governance, compliance, and e-discovery guidelines to give your data the highest level of integrity.
Today, you already have recording transcripts as part of your regular Webex Meetings subscription. The full capabilities of Webex Assistant for Webex Meetings will be available for trials in March.
Please contact your Cisco partner/account manager or email our team alias for a demo and additional details.