Today, we’re excited to announce the general availability of the Cloud Intelligence Add-on for Cisco Unified Communications Manager (UCM), bringing advanced Webex Calling capabilities, AI-powered experiences, and intelligent cloud administration together in a single offering. Organizations can now enhance employee productivity, simplify IT operations, and extend the value of their UCM investments without migrating call control to the cloud.
Modern calling and AI experiences, all in one add-on
The Cloud Intelligence Add-on provides UCM customers with a comprehensive set of capabilities for employees and IT administrators, without requiring separate solutions and licenses.
The add-on includes:
- Advanced Webex Calling capabilities: Access the Webex Calling Professional feature set through the Webex App, including advanced calling, messaging, meetings, voicemail, multiline capabilities, and device control.
- Cisco AI Assistant for Calling: Improve productivity with AI-powered closed captions, translations, transcripts, call summaries, notes, and action items.
- Cloud-based administration¹: Simplify management and gain centralized visibility through Control Hub.
- Real-Time AI Insights¹: Identify potential issues through AI-powered analysis of calling patterns, system health, registrations, and anomalies.
- Control Hub Alert Center¹: Consolidate alerts, configure rules, and receive notifications for supported Cisco UC applications.
- AI Canvas¹: Accelerate troubleshooting with AI-powered analysis that correlates information across supported Cisco collaboration, networking, and observability domains.
Reduce total cost of ownership through consolidation
Organizations often rely on separate solutions for capabilities such as dynamic emergency calling, automated provisioning, and UC analytics and monitoring. Each introduces additional licensing, integration, and administrative costs.
The Cloud Intelligence Add-on brings these capabilities together, helping customers reduce spending on standalone solutions while simplifying management through Control Hub. By consolidating tools and reducing vendor dependencies, IT teams can spend less time maintaining disconnected systems and more time supporting their organizations.
Customers also gain advanced Webex Calling capabilities and Cisco AI Assistant, extending the value of their investment with new productivity features without replacing their existing calling infrastructure.
Modernize on your terms
The Cloud Intelligence Add-on gives UCM customers the flexibility to adopt the latest cloud and AI innovations while maintaining their existing calling infrastructure. Whether organizations plan to retain UCM for the long term or gradually transition to Webex Calling, they can modernize at their own pace.
Contact us or your Cisco partner to learn more or start a trial.
Learn more:
Cloud Intelligence for UCM launch blog
Cloud Intelligence for UCM ebook
Cloud Intelligence for UCM at-a-glance
Cloud Intelligence for UCM launch webinar
1 Administration features require 60%+ of total UCM users to have Cloud Intelligence add-on
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