Tags: Audio Intelligence, Cisco Unified Communications Manager, Collaboration Solutions, Collaboration Tools, Gartner, People Insights, PSTN, Voice intelligence, Webex Edge, Webex Meetings, Webex RoomOS, Workforce Management
As far as accolades go, being named a Leader in the Gartner Magic Quadrant is by far the most coveted. Cisco just has been recognized for the 12th year in a row 1. Cisco Webex is furthest in “Completeness of Vision” and highest in “Ability to Execute.” You can read the full report here2.
I know I can speak for everyone here at Webex when I say, we are pretty proud of this recognition. It’s further validation of our vision, the fact that customers love us, and how well we have executed over the past several years.
We believe our strengths in delivering amazing video experiences with our broad video room systems portfolio, true hybrid services, trust and security, and our cognitive capabilities are just some the reasons customers love Webex.
Webex video devices can cover any collaboration space – from home office, huddle spaces, small or large conference rooms or full immersive experiences. All these devices work in unison with our software and a global network to consistently deliver amazing experiences for our users.
Last year, we released Webex Edge Audio Edge Connect to our Video Mesh. This allows large enterprises to leverage their investments in Cisco Unified Communications Manager (UCM) to reduce their PSTN costs. By using Edge Connect, large enterprises not only get security but also a much improved quality of service. Cisco’s multi-year investments in the global backbone allows users anywhere in the world to experience high quality media. Video Mesh is a true hybrid solution where neither users nor collaboration administrators have to worry about whether their meeting is hosted on a media node on premises or in the cloud. It just simply works.
Over the years, we’ve has gained the trust of users and administrators as a secure, reliable, global platform. Media is encrypted by default which is why there isn’t an option to enable or disable media encryption. We’ve also invested heavily to harden the platform and implement industry-leading security features, empowering users to add additional layers of security – all without compromising user experience.
We have a stellar track record in publishing roadmaps and executing them. We are very proud of the fact that every month – Webex releases amazing new features to its customers globally. This clockwork-like execution has helped build trust with our customers and partners and one of the many reasons why Webex is highest on “Ability to Execute” axis.
We also unveiled People Insights last year. This feature removes the need to have introductions and ice-breakers in a meeting by allowing participants to look up other participants and their public profile. If you are within the same organization, you also get to see reporting hierarchies and titles. Our industry leading devices have the Webex Assistant and Face Recognition features that make joining and participating in meetings a breeze. Our secure face recognition uses AI/ML on our devices instead of sending your biometrics to the cloud.
In addition, we recently completed our acquisition of Voicea – a leader in Active Speech Recognition (ASR) technology which can turn talk into action. Just prior to announcing our intent to acquire the company, we partnered with them to integrate EVA – Voicea’s assistant – into Webex allowing us to deliver transformative experiences like live transcriptions and translations, meeting summary, notes and action items. These features build upon the best scheduling and join experiences to provide the industry’s best in-meeting and post meeting experiences.
While we are very proud of being a three-time Leader in the Gartner Magic Quadrant and we are just getting started. In fact, our roadmap is well underway, and we expect to show more exciting features and integration across our entire portfolio that help customers realize the power of Webex.
To hear more on why we are a Gartner Magic Quadrant Leader, see my video message here. And to experience some of these awesome features in Webex Meetings, be sure to get on the latest version. You can download it here.
1 This report known as “Magic Quadrant for Web Conferencing from 2005-2016.” In 2017 it was renamed to “Magic Quadrant for Meeting Solutions.”
2This graphic was published by Gartner, Inc. as part of a larger research document and should be evaluated in the context of the entire document. The Gartner document is available upon request from Cisco.
Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.
Gartner, Magic Quadrant for Meeting Solutions, 5 September 2019, Mike Fasciani, Tom Eagle, Adam Preset
*Editor’s Note: This post was updated to correct the number of times Webex was listed as a leader.