Discover cutting-edge insights on collaboration, workspaces, customer experience, and AI.







Explore the Future of Collaboration

At the core of every Webex solution lies unparalleled AI innovation, unified management, rock-solid security, and more.

Supercharge Conversational IVR experiences with Amazon Lex and ...

Introducing the Open Source Connector—Now Available for Seamless Integration and Enhanced Customer Experiences As conversational AI rapidly evolves, customers increasingly expect to […]

Next-Gen Agent Experience Unleashed

Every outstanding customer journey starts with one person – the agent. Their ability to connect, resolve, and delight is what makes brands shine. But let’s be […]

Two Years Running: Why Cisco Continues to Lead in Meeting Room ...

Two years in a row, and our momentum is stronger than ever! Frost & Sullivan has once again named Cisco […]

Cisco Calling in 2025: Innovation Across Cloud, Premises, and Hybrid

In 2025, Cisco continued to innovate to meet the needs of organizations of every size, work style, and geography. As […]

2025: The Year Connected Intelligence Redefined Customer Experience

2025 recap: Webex transforming customer experience with connected and intelligent innovations. Customer expectations have been rising for years, but in […]