When customers or colleagues speak different languages, organizations often have to rely on multilingual staff, interpreters, or separate translation services to bridge the gap. Translator Agent changes that with real-time, AI-powered speech translation built directly into the Webex calling experience.
Translator Agent is now in Controlled Availability for Webex Calling, with general availability coming in November. It will expand to supported Cisco enterprise phones and Webex Meetings in early 2027.
Speak your language. Let Webex handle the rest.
Translator Agent brings real-time, bi-directional speech-to-speech translation directly into Webex, allowing two people who speak different languages to have a natural conversation. Each person simply speaks in their preferred language, and Translator Agent translates the conversation in real time without requiring an interpreter or separate translation service.
Translator Agent builds on technology from Cisco’s acquisition of EzDubs, a pioneer in real-time speech translation. Rather than simply translating words, the technology is designed to preserve characteristics of the speaker’s voice, including tone and emotion, so conversations sound more natural and retain more of the meaning behind what’s being said.
Translator Agent supports 10 languages: English, French, German, Hindi, Italian, Japanese, Korean, Mandarin, Portuguese, and Spanish, helping employees communicate more naturally with customers and colleagues around the world.
Real-time translation comes to Cisco enterprise phones
Cisco has a long history of transforming the desk phone, with more than 100 million Cisco IP phones sold worldwide. The Cisco Desk Phone 9800 Series continues that evolution with a new generation of intelligent experiences, including AI-powered noise removal, real-time closed captioning, transcription, and AI-generated summaries.
In Q1 CY2027, Translator Agent is coming to supported Cisco enterprise phones, including the Cisco Desk Phone 9861, 9871, and 8875 and Cisco Wireless Phone 9821, bringing industry-first, real-time, bi-directional speech translation directly to Cisco enterprise phones. During a call, simply select the other person’s language and your preferred language. Translator Agent translates the conversation in real time, allowing both people to speak and listen in their preferred language.
For employees in retail, hospitality, healthcare, financial services, government, and other customer-facing environments, this means they can communicate naturally with customers and colleagues who speak a different language, directly from the Cisco phone they already use every day. No separate application or translation service is required.
Flexible AI for your organization
Organizations can bring real-time translation to the employees and teams who benefit from it most. Beginning with general availability in November, Translator Agent will be included with the Enhanced AI Offer, allowing organizations to license it based on their needs. Each licensed user will receive 50 minutes of translation per month, with additional translation minutes available as an add-on.
Bring every conversation closer
From the Webex App to Cisco enterprise phones, Translator Agent brings real-time translation directly into the experiences people already use to communicate. With support across languages and flexible deployment, organizations can break down language barriers and create better experiences for customers, colleagues, and partners around the world.
Translator Agent is in Controlled Availability today for Webex Calling in the Webex App, with general availability coming in November. Contact us or your Cisco partner to experience Translator Agent in action and learn how to get started.
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