Collaboration, Customer Experience

Artificial Intelligence and the Future of Cisco Contact Centers

Feb 5, 2020 — Massimiliano Caranzano

<img data-del="avatar" src='https://blog.webex.com/wp-content/uploads/2023/03/massimiliano-caranzano-bio-pic-150x150.jpeg' class='avatar pp-user-avatar avatar-80 photo ' height='80' width='80'/>

Transforming the Customer and Agent Experience with Artificial Intelligent Contact Center Integration

I recently delivered a session at Cisco LIVE Barcelona end of January that offered a view of the new Cisco architecture underlying the integration of Contact Centers with artificial intelligence (AI). The talk included Collaboration and AI vendors, the details of the strategic partnership with Google Cloud’s Contact Center AI (CCAI), some practical examples and live demos of AI and Cisco Contact Center solutions and their immediate positive business impacts, such as improved customer experience and reduced costs.

There was a particular focus on the Go To Market aspects and the role of Cisco Contact Center partners.

AGENDA

Innovation and trends in Contact Centers market
An open architecture for modern Contact Center
Two live demos of Google AI integration in Cisco Contact Centers
Cisco CC Artificial Intelligence
- Agent Assistance services
- Virtual Agent services
GoToMarket Evolution
Conclusion

Watch the full session:

Learn More

Video on YouTube: Cisco Artificial Intelligence in Contact Centers: Chat Translation Assistance

Video on SalesConnect: Cisco Artificial Intelligence in Contact Centers: Chat Translation Assistance

Video on YouTube: Cognitive Contact Centers Voice Transcription Translation

Cisco blogs: Cisco Artificial Intelligence in Contact Centers: Conversational IVR

Cisco blogs: Hybrid Chat for Cisco Journey Solutions

Cisco blogs: The Artificial Intelligence Journey in Contact Centers

Cisco blogs: Future of Work with Cisco and Google

Cisco blogs: Web & Mobile On-prem Solution Maximizes Customer Experience

Google: Deliver an exceptional customer experience with Contact Center AI, now GA

Webex is Named a Leader in The Forrester Wave™: Unified Communications as a Service (UCaaS), Q3 2023
Oct 3, 2023 — Aruna Ravichandran

Cisco named a Visionary in 2023 Gartner® Magic Quadrant™ for Communications Platform as a Service.
Sep 21, 2023 — Jay Patel

Webex continues commitment to Canada with next generation contact center capabilities
Sep 15, 2023 — Jono Luk

August Webex Rewind: Enhanced calling for Teams, quiet hours, meeting zone and more are now generally available
Sep 8, 2023 — Courtenay Godshall

How Financial Services Organizations Use Webex to Improve Customer Experience and Hybrid Work
Sep 6, 2023 — Olivia VanCuren

Connect With Us

Email Address *

Country *

I would like to receive email communications about products and offerings from Cisco and its Affiliates. I understand I can unsubscribe at any time. See Cisco's Privacy Statement for more information.