Tags: #CiscoCX, #CLEUR, #contactcenter, artificial intelligence, Call Center, call center management, call center software, CCaaS, Cisco Blogs, cisco call center, cisco cloud contact center, Cisco Cognitive Contact Centers, cisco customer service, Cisco CX, Cisco Live, Cisco Live Barcelona, cloud contact center, contact center, contact center platform, contact center solutions, customer and agent experience, customer journey, customer service software, enterprise call center, go-to-market, natural language understanding (NLU), reduced costs, virtual call center, workforce management
I recently delivered a session at Cisco LIVE Barcelona end of January that offered a view of the new Cisco architecture underlying the integration of Contact Centers with artificial intelligence (AI). The talk included Collaboration and AI vendors, the details of the strategic partnership with Google Cloud’s Contact Center AI (CCAI), some practical examples and live demos of AI and Cisco Contact Center solutions and their immediate positive business impacts, such as improved customer experience and reduced costs.
There was a particular focus on the Go To Market aspects and the role of Cisco Contact Center partners.
Watch the full session:
Video on SalesConnect: Cisco Artificial Intelligence in Contact Centers: Chat Translation Assistance
Video on YouTube: Cognitive Contact Centers Voice Transcription Translation
Cisco blogs: Hybrid Chat for Cisco Journey Solutions
Cisco blogs: Future of Work with Cisco and Google